Shipping & Returns
Shipping
UK : £1 - All packages mailed 1st Class Royal Mail UK Standard
Europe : £5 – All packages mailed Royal Mail International Standard
World Zone 1 & 2 : £9 - All packages mailed Royal Mail International Standard
Dispatch
We try our best to dispatch your orders as soon as possible. In many cases, you will receive it within a week. If for any reason we cannot send your product/order immediately, we will contact you to let you know the expected waiting time.
Pricing
All prices are pounds sterling (£) and are inclusive of VAT.
Payment
We use PayPal which is integrated to our website. As soon as you confirm your order, you will be taken to PayPal's own secure website where you can complete your purchase.
We do not see your card details at any time.
Damages/Returns
All products are carefully packaged, but if you receive anything damaged, please return it within 5 days of receipt for a full credit. You may return any unused item (excluding commissioned or custom-made items) within 7 days of receiving it, provided it is in its original packaging. Please note that return postage costs are the customer’s responsibility, except for faulty goods.
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For hygiene reasons, earrings cannot be returned.
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Customers are responsible for securely packaging return items, and it is recommended to obtain a certificate of posting, as we cannot be responsible for goods lost in transit. After 28 days, all sales are final, and no refunds or replacements will be provided.
Custom-made orders
If we have made a custom-made piece/product, we do not normally offer a refund for any reason other than faulty or damaged goods.